I have heard horror stories of this, and then it happened to me. My Disney eGift Card money was stolen ($730.00), here is how I got it back and what you should do to protect yourself.
How I noticed: I had redeemed a Disney gift card from Dabbl and went to combine it to another card on Disney Gift Cards (.com). When I entered my gift card # from my main card to combine the new earnings, the balance came up as $0.00. I checked the transaction history and saw all the money had been transferred from my account (and not at my request)!
I never stored the Gift Cards in my account. Always deleting them after checking or combining balances, and still the money was stolen. Also, I never got an email for this transfer, when I always had prior. As soon as I noticed, I contacted Disney Customer service via email and changed my password.
How I Got It Back
Customer service responded the next day asking for info to look into it. After providing that, they asked for all receipts or as much detail as possible. I provided a timeline of all transfers to this card, and luckily, still had all the original cards and was able to provide the gift card #s as proof, screenshots and a timeline. I was able to dig through emails and match up all gift cards earned and transferred.
After providing a few more details and after responding with that information, a couple days later they responded with a replacement gift card for the full $730! The whole process took about 2 weeks of communication. Disney has excellent customer service, in my experiences.
How to Protect Yourself
Learn from my experience and how to protect yourself. First, be organized and retain records. This will help if anything like this happens to you. Keep the original gift cards/gift card purchase emails as proof until funds are spent! I suggest starting a folder within your email folders specifically for Disney gc email retention.
Never store your gift cards on My Disney Gift Cards long term. Delete after transferring balance or checking balance.
Update your password every so often, if it’s been more than six months, I recommend updating it now.
Be nice and be patient. There is a real person at the other end of the emails reading them, and although this situation is frustrating, it is not their fault and will take more than a couple days to resolve.
Stick to facts and supporting information. The emails do not need to be a long story, straight to the point supporting facts go a long way.
Don’t panic! This is not going to stop me from using and saving up with Disney Gift Cards, but I will be starting a folder in my email for record keeping. While I have heard of this happening to others, I would say it is not often and I got very unlucky!
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