You can replace broken souvenirs at Walt Disney World by visiting the store that carries the item and presenting your broken item to the Cast Member at the register. It does not even have to be the original store of purchase. As long as they carry it, they will replace it.
We have had a souvenir break on almost every trip and I have never had an issue getting the broken item replaced. Just make sure you save your receipts!
Save money on souvenirs by collecting stickers from Walt Disney World.
Learn more about souvenirs in the Walt Disney World parks plus Destinations in Florida can help you choose your souvenir purchases on your next Walt Disney World vacation.
Do you know if they will only exchange broken items with a receipt? Meaning, if I have a broken item and they have others in store, might they exchange the time without a receipt? Thanks for sharing your tips!
Does it matter how long ago? My mother in law gave me a Mickey mouse watch with movable hands and one day the mouse broke free of its place. But THAT was 5 years ago.
This is awesome to know. My five-year old daughter lost her Princess helium balloon right before closing. She and I held it most of the afternoon. We did see it fly away up up up into the night. She’s thirteen now and still remembers it lol. I wonder if I could have gotten a replacement.
I like to buy the rides and attractions souvenirs, the character mugs, and plush animals. If one stays at a Disney hotel, then just tell them your room number and which Disney hotel you are staying at and they will deliver to your room. It just adds to the resort experience :).